The following terms and conditions apply to all persons who purchase tickets to the RACLETTE IGLOO EXPERIENCE, referred below as “experience”. Please read them carefully.

1.0 Terms of Sale

1.1 Tickets sold for RACLETTE IGLOO EXPERIENCE are subject to the following terms and conditions:

1.2 All ticket sales are final and non-transferable. Refunds and exchanges will not be made for inadvertently booking the wrong session. Refunds will not be given for a cancellation or termination due to adverse weather conditions. Refunds will not be given for a cancellation or termination due to a decision by the host venue or other occurrence outside of the organiser’s direct control or due to mechanical breakdown. In case of cancellation from the customer within 15 days of the ticketed session, we reserve the right to keep the deposit paid at the time of the booking.

1.3 Cancellations due to adverse weather: Raclette Igloo Experience is an outdoor event and is occasionally subject to adverse weather. Experiences will be cancelled only if the weather poses a safety threat to patrons and staff. The decision to cancel an experience is made by the Venue Manager on site, and can be made at any time up to or during the event, as weather conditions are notoriously unpredictable. Patrons accept the risk that weather they consider unsatisfactory may occur and acknowledge that tickets will not be re-validated unless experiences are officially cancelled by the organisers.

Raclette Igloo Experience does not provide refunds on tickets in the event of a cancellation due to adverse weather. If an experience is cancelled due to adverse weather, tickets are automatically converted to a voucher redeemable for the same ticket type for a future session of the experience. You must retain your original tickets (vouchers) in order to re-use them on another night.

When a session is cancelled, customers will receive an email to the email address entered when purchasing tickets online. The email will contain instructions on how to rebook for another session. Additionally, signage will be erected at the venue notifying customers of the cancellation.

If a ticket holder is unable to attend another session during the event or if all sessions are full, ticket holders are invited to contact us quoting the session and booking reference code to receive complimentary tickets for the following season.

1.4 If an experience is cancelled or terminated due to a decision by the host venue or other occurrence outside of Raclette Igloo Experience direct control, the organisers will provide vouchers redeemable for the same ticket type for a future session during that Raclette Igloo Experience season at the venue for which the original tickets were purchased. Tickets are subject to capacity and entry is not guaranteed.

1.5 If an experience session is cancelled or terminated due to mechanical breakdown Raclette Igloo Experience will refund the face value of each ticket or will provide vouchers redeemable for the same ticket type for a future session.  Tickets are subject to capacity and entry is not guaranteed.

1.6 Staff working at Raclette Igloo Experience sites are not able to provide refunds.

1.7 Entry may be refused if tickets are damaged or defaced in any way or are not purchased from the Raclette Igloo Experience website.

1.8 Raclette Igloo Experience reserves the right to charge patrons for the replacement of lost or damaged tickets.

1.9 Late arrival may result in non-admittance until a suitable time during the experience.

1.10 GST will apply to all goods and services supplied through this site.

2.0 Privacy and access

2.1 Any personal information that Raclette Igloo Experience collects from your use of this website will be used to process your order, support your experience throughout this website and contact you in regards to your booking,

2.2 Raclette Igloo Experience may refuse access to this website at any time at its sole discretion.

3.0 Variation

3.1 Raclette Igloo Experience reserves the right to vary the terms of sale at any time. Variations become effective upon posting on the web site. By making a purchase through this site after the terms and conditions have been varied you agree to be bound by the variation.

Conditions of Entry – Raclette Igloo Experience

  • Upon purchasing a ticket to an experience, the purchaser agrees to be bound by the rules and regulations of Raclette Igloo Experience, as well as by the Liquor License that applies within the Raclette Igloo Experience event site.
  • BYO alcohol and hot food is not permitted.
  • Raclette Igloo Experience does not guarantee entry to persons who have not booked for a specific session.
  • Patrons may not damage or remove any vegetation or property belonging to the venue or Raclette Igloo Experience whether that vegetation or property is within or outside the designated Raclette Igloo Experience site.
  • Raclette Igloo Experience reserves the right to eject any person/s who is intoxicated and/or causing a disturbance to other patrons. Such person/s will not be entitled to a refund or exchange of tickets.
  • No Illegal Substances Allowed. Anyone found in possession of illegal substances will be handed over to the police.
  • Patrons must remain within Raclette Igloo Experience permitted areas where instructed to do so by Raclette Igloo Experience’s staff or agents.
  • Open flames of any sort may not be brought into or used in the Raclette Igloo Experience site.
  • This is a No Smoking event; smoking is not permitted within the premises.


Giveaway Raclette Igloo x Oval Hotel – Terms and Conditions:

  1. Eligibility: The giveaway is open to individuals who are at least 18 years old at the time of entry. Employees of BBR Agency (Raclette Igloo) and Oval Hotel, as well as their immediate family members, are not eligible to participate.
  2. Entry Method: To enter the giveaway, participants must fill out the entry form provided on the giveaway page, follow Oval Hotel (@ovalhotel) and Raclette Igloo (@racletteigloo) on Instagram, and tag friends in the comments section of the giveaway post on social media.
  3. Entry Period: The giveaway entry period begins on May 3, 2024, and ends on May 17, 2024, at 12:00 PM (local time).
  4. Prize Details: One (1) winner will be randomly selected to receive a dining experience at Raclette Igloo for 8 people and a one-night stay at Oval Hotel with accommodation provided in 4 rooms.

This prize is not inclusive of anything else outside the listed such as cost of travel associated or in-room food and beverage orders at Oval Hotel and Raclette Igloo.

The prize is a package, prize entitlements are not able to be used singularly or staggered to be redeemed at a later date. If the winner chooses not to take up a particular prize entitlement, they waive their right to that prize entitlement.

All prize entitlements are subject to availability.

Prizes cannot be on-sold or redeemed for cash.

The prize or any unused portion of the prize is non-transferable or exchangeable and cannot be redeemed for cash or another form of compensation.

Where a prize entitlement is unavailable for any reason, the Promoter may substitute the prize for another item of equal or higher value. The Promoter accepts no responsibility for any variation in prize value (including between advertising of the Promotion and receipt of the prize).

No responsibility is accepted by the Promoters for late, lost, or misdirected entrance forms.

No responsibility is accepted by the Promoters for late, lost, or misdirected entrance forms.

Hotel cancellation policy requires seven (7) days notice to change to a different date subject to availability, inside 7 days notice the prize is forfeited.

The winner may upgrade their hotel room for an additional cost and will be charged accordingly.

The hotel requires a valid payment method to be on file at the time of check-in.

On Event days at Adelaide Oval (e.g. AFL, BBL, Concerts etc) access to Bespoke Wine Bar & Kitchen and Five Regions Restaurant will not be available for the duration of the event. 24-hour Room service remains available, and the Bespoke lounge menu is available in the hotel reception.

Road closures on event days can cause small delays in accessing the hotel particularly at the conclusion of an event however our team will work with you to minimise any disruption.

Self-parking is not available on all event days; however Oval Hotel’s exclusive valet service is available every day, at a cost.

5. Winner Selection: The winner will be selected through a random draw conducted by BBR Agency (Raclette Igloo) after the conclusion of the entry period. This competition is a chance-based competition (Game of Chance).

6. Winner Notification: The winner will be notified by email on May 17, 2024. The winner must respond to the notification and claim the prize by June 2, 2024.

7. Additional Terms: By submitting the entry form, participants agree to allow BBR Agency (Raclette Igloo) and Oval Hotel to use their provided data (e.g., name, email address) for the purposes of administering the giveaway, contacting the winner, and sending promotional newsletters. Personal information will be handled in accordance with the privacy policies of BBR Agency and Oval Hotel.

8. Disclaimer: This giveaway is in no way sponsored, endorsed, or administered by, or associated with, Instagram or any other social media platform. Participants release Instagram from any liability related to the giveaway.

9. Agreement to Official Rules: By participating in the giveaway, participants agree to be bound by these Official Rules and the decisions of BBR Agency (Raclette Igloo), which are final and binding in all matters related to the giveaway.